A transaction status shows what stage a transaction in the processing cycle or if its successful or failed. This gives you information on whether the service has been fulfilled.
Once a payment hits the Cellualnt Payment Gateway (CPG) it can be in a number of statuses depending on the processing stage that its currently in and the response that was received from the merchant of Mobile Networks Operator (MNO) that the transaction was being posted to.
Checking for a transaction status
1. On the payments grid page, the transaction status can be seen as shown below:
More Cellulant Payment Gateway transactions statuses that a payment can be in:
Payment Accepted - The transaction has been successfully processed and service delivered to client.
Payment Pending Acknowledgement - For a payment in this status, we are waiting to receive a response from the merchant or service provider so that the final status of the transaction can be known (Accepted/Rejected).
Payment Rejected - The payment has failed and funds transferred back to clients account.
Payment Escalated - This is a payment whose final status is not known. A Manual reconciliation process is done for the payment so that it can be in either a Rejected or Accepted status.
Payment Reversed - The payment failed and the funds reversed back to user account.
Payment Marked for Reprocessing - A payment in this status encountered and error during processing and the system will automatically attempt to reprocess the payment again.
Payment Held - This status is used to accept partial payments for services that support the feature. The funds are held on Cellulant Payment Gateway until the full amount is payed.
Payment Posted - Payment has been published to queue awaiting further validation before processing can continue.
Payment Manually Reversed - A payment in this status was reversed through manual reconciliation by an agent and funds transferred back to clients account.
Payment Manually Accepted - A payment in this status was accepted through a manual reconciliation process by an agent.
Payment Reversal Initiated - Payment reversal has been initiated awaiting confirmation before the reversal can be completed.
Payment fully acknowledged - Payment has been fully acknowledged by the merchant or service provider.
Payment Delivered - Payment is pending partial acknowledgement before processing can be completed.